Engineering Services

After-Sales Support for Industrial Flow Products

BCST supports customers after delivery with installation guidance, commissioning preparation, troubleshooting assistance, spare-parts identification and replacement recommendations. Support is based on the supplied product configuration, operating data and available service records.

Installation guidance before site assembly
Commissioning preparation and functional checks
Structured troubleshooting based on operating evidence
Spare and wear-part identification
Replacement recommendations for existing equipment

Industrial equipment after-sales support

Install Correctly

Confirm orientation, alignment, access and connection requirements.

Commission Methodically

Check the system, product movement and operating sequence before service.

Diagnose with Evidence

Use operating data, photographs and service history to identify likely causes.

Plan the Lifecycle

Prepare suitable spare parts and replacement options before urgent demand.

Support Scope

Support Through the Product Lifecycle

The available support method depends on the product, site conditions, project scope and information supplied by the customer.

Installation Guidance

Review installation orientation, connections, alignment, support, access and product-protection requirements.

Commissioning Support

Provide preparation checklists and assist with product-specific functional verification before operation.

Dépannage

Review symptoms, operating conditions, photographs, measurements and maintenance history.

Spare Parts

Identify compatible seals, seats, screens, sleeves, trim, actuators and other service components.

Replacement Recommendation

Review existing equipment data and current process conditions before proposing a replacement configuration.

Maintenance Planning

Use service history and wear patterns to improve inspection intervals and spare-parts planning.

Support Matrix

What to Provide for Faster Support

Support Request	Customer Information	BCST Review	Typical Output
Installation Guidance	Product tag, drawing, piping layout and site photographs	Orientation, connection, support and access	Installation checklist or guidance
Commissioning Support	System status, operating sequence and utility conditions	Pre-start checks and functional requirements	Commissioning checklist or recommendations
Dépannage	Symptoms, process data, images, video and service history	Likely causes and safe inspection steps	Corrective-action recommendations
Spare Parts	Model, serial number, tag and photographs	Compatibility with the supplied configuration	Recommended spare-parts list
Replacement Recommendation	Existing datasheet, dimensions and current operating data	Interface, duty and material suitability	Proposed replacement configuration

Installation Guidance

Prepare the System Before Installation

Correct installation helps prevent leakage, distortion, restricted movement and premature wear. Product-specific instructions and approved drawings should be reviewed before work begins.

Typical Pre-Installation Checks

Verify model, size, rating, materials and flow direction
Inspect the product for storage or transport damage
Remove shipping covers only when the system is ready
Flush debris from the pipeline, duct or tank connection
Check alignment without forcing the product into position
Confirm gasket, fastener and flange compatibility
Provide adequate support and maintenance clearance
Protect internal parts from welding debris and contamination

Installation Priorities

Product-Specific Installation Considerations

Product Category	Installation Priority	Common Risk to Avoid
Tank Protection Equipment	Vertical installation, clear vent path and accessible inspection location	Blocked outlets, incorrect set-point product or contaminated seats
Flame Arrestor	Correct model, orientation and location within documented limits	Using an installation arrangement not covered by applicable evidence
Strainer or Filter	Correct flow direction, screen access, drain and differential-pressure points	Insufficient basket-removal space or reversed flow
Industrial Damper	Duct alignment, support, shaft orientation and thermal movement	Frame distortion or external loading that prevents blade travel
Pinch or Slurry Valve	Correct orientation, actuator settings and sleeve or liner protection	Pipeline stress or trapped solids that damage wear parts
Vanne actionnée	Correct utilities, control signal, fail action and accessory wiring	Incorrect rotation, pressure, voltage or travel limits

Check Before Connecting

Verify identity, orientation, condition and system cleanliness.

Protect During Installation

Prevent distortion, contamination, impact and excessive piping loads.

Keep Access Available

Allow room for inspection, cleaning and replacement of service components.

Commissioning Support

Verify the Product Before Process Operation

Commissioning should be performed under an approved site procedure by qualified personnel. BCST can support the preparation and product-specific review within the agreed scope.

Confirm that installation matches the approved drawing.
Check that temporary shipping restraints have been removed.
Verify pipeline or duct cleanliness.
Confirm actuator utilities and control signals.
Operate the product through its full travel where safe.
Check local and remote position indication.
Introduce pressure, flow or temperature gradually.
Inspect connections, packing and covers for leakage.
Record initial settings and operating observations.

Commissioning Matrix

Typical Functional Checks

Vérifier	What to Verify	Possible Evidence
Product Identification	Tag, model, size, rating and material configuration	Nameplate and approved datasheet
Mechanical Travel	Free movement between required positions	Local observation and position indicator
Actuator Function	Direction, speed, torque and travel limits	Functional test record
Control Accessories	Solenoid, positioner, switches and feedback signal	Control-system response
Fail Action	Specified fail-open, fail-closed or fail-in-place behavior	Approved site test where safe and required
External Leakage	Connections, covers, packing and instrument ports	Site inspection after gradual pressurization
Operating Baseline	Initial position, pressure, differential pressure and cycle time	Commissioning record

Dépannage

Diagnose the Cause Before Replacing Parts

Symptoms such as leakage, high operating torque or unstable performance can result from the product, installation or process. A structured review helps avoid replacing components without addressing the actual cause.

Information to Collect

Product tag, model and serial number
Date of installation and operating hours
Description of the symptom and when it occurs
Current flow, pressure, temperature and medium
Photographs of the product and installation
Video of the operating problem where safe
Actuator pressure, voltage or control signal
Recent maintenance and replaced components

Troubleshooting Guide

Common Symptoms and Initial Checks

Symptôme	Cause possible	Initial Check	Possible Next Step
External leakage	Loose connection, damaged gasket or packing wear	Locate the exact leakage point under safe conditions	Depressurize and inspect the affected seal
Internal leakage	Seat damage, contamination or incorrect closure	Check process debris and full travel	Inspect and clean or replace sealing parts
High operating torque	Deposits, misalignment, pressure load or damaged internals	Review pressure differential and actuator output	Isolate and inspect moving components
Incomplete travel	Incorrect limit setting, obstruction or insufficient actuator force	Check signals, utilities and mechanical stops	Correct settings or inspect for blockage
Unstable control	Oversizing, positioner setting or process variation	Review valve position, signal and process trend	Evaluate sizing and control configuration
Rapid wear	Abrasion, corrosion, cavitation or excessive velocity	Inspect the wear pattern and current process data	Review materials, size and operating conditions
Frequent filter blockage	Unexpected debris load or opening that is too fine	Record differential pressure and collected debris	Review element size, area and cleaning method

Make the System Safe

Isolate stored energy and follow approved site procedures before inspection.

Record the Evidence

Capture operating conditions, symptoms and wear patterns before disassembly.

Correct the Root Cause

Address process, installation and product factors—not only the failed component.

Spare Parts

Identify Parts from the Original Configuration

Product model alone may not identify every component. Size, material, seat design, actuator and production configuration should be confirmed before ordering spares.

Common Spare and Wear Parts

Seats, sleeves, liners and sealing rings
Packing, gaskets and O-rings
Screens, baskets and filter elements
Pallets, seals and internal guides
Gates, stems, shafts and bearings
Actuator repair components
Solenoid valves, switches and positioners
Product-specific fasteners and accessories

Spare-Parts Planning

Recommended Spare-Part Categories

Spare Category	Typical Components	Planning Consideration
Commissioning Spares	Gaskets, packing and selected soft seals	Potential installation or startup replacement
Operational Spares	Seats, sleeves, screens and sealing kits	Expected wear and routine maintenance interval
Critical Spares	Unique trim, actuator or internal assemblies	Lead time and consequence of plant shutdown
Long-Term Spares	Wear liners, gates, shafts and major service components	Expected lifecycle and storage requirements
Instrument Spares	Positioners, solenoids, switches and regulators	Site standardization and control-system compatibility

Replacement Recommendation

Replace the Function, Not Only the Dimensions

A replacement product should match the piping interface and satisfy the current operating conditions. Existing dimensions alone are not enough when the process or duty has changed.

Information Required

Existing manufacturer, model and product tag
Datasheet, drawing and nameplate photograph
Face-to-face and connection dimensions
Current medium, flow, pressure and temperature
Actuator type, signal and fail position
Reason for replacement and failure history
Changes in the process since original installation
Required documents and inspection scope

Replacement Review

Compatibility Points to Confirm

Compatibility Item	What Must Be Confirmed	Risk if Overlooked
Process Duty	Medium, flow, pressure, temperature and required function	Unsuitable product performance or reduced service life
Dimensions	Size, face-to-face, height and maintenance clearance	Product does not fit the existing installation
Connections	Flange, drilling, facing, pipe or duct interface	Field modification or connection mismatch
Matériaux	Body, trim, seat, liner, packing and gasket	Corrosion, abrasion or chemical incompatibility
Actionnement	Power, signal, torque, orientation and fail action	Incorrect movement or control-system incompatibility
Performance	Capacity, pressure loss, set point, leakage or filtration rating	System does not meet current operating requirements

Need Technical Support for Installed Equipment?

Send the product tag, nameplate, photographs, current process data and a clear description of the request. Our team will review the available information and recommend the next step.

Support Request Checklist

Information That Helps Us Respond

Product Identification

Product type and model
Size and pressure rating
Serial number or product tag
Original purchase-order reference
Nameplate photograph
General installation photographs

Operating Information

Process medium and composition
Current flow, pressure and temperature
Date the issue first appeared
Operating symptoms and frequency
Recent maintenance activities
Measurements, photographs or safe operating video

Questions fréquemment posées

After-Sales Support FAQ

What information should I provide for support?

Provide the product tag, nameplate, model, photographs, operating conditions, symptom description and available purchase or service records.

Can BCST provide installation guidance?

Yes. Product-specific guidance can be provided from the approved drawings and manuals. Site installation must be performed under the customer’s authorized procedures.

What does commissioning support include?

Support may include preparation checklists, configuration review and product-specific functional checks within the agreed project scope.

Can a problem be diagnosed from photographs?

Photographs can help identify visible conditions, but reliable troubleshooting normally also requires operating data, product identification and maintenance history.

How do I identify the correct spare part?

Provide the model, size, serial number, original order reference and photographs. Material and configuration details may also be required.

Can non-original parts be used?

Unverified parts may differ in material, dimensions or performance. Compatibility should be confirmed before installation.

Can BCST recommend a replacement for another brand?

A replacement can be reviewed when the existing dimensions, connections, operating data, required function and available technical records are provided.

When should equipment be replaced instead of repaired?

Replacement may be appropriate when critical pressure parts are damaged, compatible spares are unavailable, process conditions have changed or repair is no longer practical.